When is my payment due?

The first payment is due at the time your Activation Letter is sent (including services such as extra FTP accounts and SSL setups). The following payments will be due on the anniversary date of the order, or on the same day as your other accounts. There are three possible scenarios that define the payment due date.

1. First Monthly Account:
   If this is your first account with MorganIDS, and you have chosen the monthly payment plan, then your first payment will be due on the activation day and each payment thereafter will be due on the same date of each month. So if your account was activated on May 5th, then your payment due date will be the 5th day of each month.
2. Multiple Monthly Accounts:
   Your first monthly package will determine your due date each month, as explained above. Each monthly package ordered, after the first monthly account, will have its first month's fees pro-rated so that the multiple accounts will all share the same due date as the first account.
3. Annual Account:
   All annual accounts are due on the day of activation and each year on that same date thereafter. If you had an annual account activated on June 18th, 2001 then the next due date for that package will be on June 18th 2002, regardless whether or not you have other accounts.

 Is there a grace period?

Yes, MorganIDS does offer a grace period. MorganIDS does its best to email invoices 15 days prior to the due date. We then offer up to 5 days past the due date to pass without penalty. Five days after the due date MorganIDS will email a Deactivation Notice warning you that the accounts are at risk of deactivation. A deactivation date, in most cases, will be set for five days after the notice was sent. This allows for a total of 10 days to pass, after the due date, for payment to be made.

Note that it is best to not allow your account(s) to be in this position, in order to avoid extra fees and/or other disruptions.

 Will I receive a notice before my account is deactivated?

Yes, in most cases a Deactivation Notice is sent to the primary email address on file informing them of the deactivation date that has been set (usually 5 days from the date the notice is sent) and why.

 What if there is an error on my invoice?

MorganIDS is certainly not beyond making a mistake. If you notice an error on your invoice, simply reply to it explaining the error and we will address the situation immediately. It is important that you let us know. Errors left unattended for any length of time become more difficult to correct.